Monitoring - The trace queue still needs some time to fully catch up. We'll keep monitoring the situation and will update you as it progresses.
Jul 06, 2026 - 18:10 CEST
Jul 06, 2026 - 18:10 CEST
Update - Measurement data has caught up and is now up to date. Trace data is still delayed by roughly 30-45 minutes. We're continuing to work on increasing processing throughput, but it may take some time before traces fully catch up as well.
Jul 06, 2026 - 17:51 CEST
Jul 06, 2026 - 17:51 CEST
Identified - We've identified the root cause: elevated write latency on one of our OpenSearch nodes is causing the processing backlog. We're working with our hosting provider to resolve it and will post updates as we have them.
Jul 06, 2026 - 16:15 CEST
Jul 06, 2026 - 16:15 CEST
Investigating - We are currently investigating an issue regarding our data collection queues, leading to memory shortages. This might also involve error message in our UI.
Jul 06, 2026 - 15:45 CEST
Jul 06, 2026 - 15:45 CEST
About This Site
We are sharing planned and unplanned service disruptions of the Tideways Performance Monitoring and Profiling service here. If you are experiencing problems or want to inquire about ongoing problems please write to support@tideways.com.
Ingest / Data Collection
Degraded Performance
User Interface
Operational
Ecosystem
Operational
Third-Party APIs
Operational
Recurly API
Operational
Recurly Webhooks
Operational
Slack Apps/Integrations/APIs
Operational
Stripe API
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.