We are sharing planned and unplanned service disruptions of the Tideways Performance Monitoring and Profiling service here. If you are experiencing problems or want to inquire about ongoing problems please write to support@tideways.io.
One of our app server died due to high load and we are seeing the same on others, which seems to have lead to a drop of 3-5% in ingested data. We are investigating what is happening and how to fix it.
Edit 14:38 Hoster is reporting a problem on their managed platform thats affecting our app servers with increased resource and memory usage and they are working on a fix.
Edit 14:48 Our app server is back online
Thursday 20th September 2018
No incidents reported
Wednesday 19th September 2018
No incidents reported
Tuesday 18th September 2018
No incidents reported
Monday 17th September 2018
Data CollectionTrace processing delayed
We are seeing a delay in trace processing and are investigating.
Update 18:27: Changed status to "Partial Outage", because the trace queue is not processing at the moment and we are looking to get them started again.
Edit 18:38 Fixed the problem blocking the queue and everything is running again now.
