All Systems Operational

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We are sharing planned and unplanned service disruptions of the Tideways Performance Monitoring and Profiling service here. If you are experiencing problems or want to inquire about ongoing problems please write to support@tideways.com.

Uptime over the past 90 days. View historical uptime.
Ingest / Data Collection Operational
User Interface Operational
Ecosystem Operational
Third-Party APIs Operational
Recurly API Operational
Recurly Webhooks Operational
Slack Apps/Integrations/APIs Operational
Stripe API Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Oct 20, 2026

Partial Outage Data Center
Resolved - All queues have caught up. Data is up-to-date and everything is operational.
Oct 20, 18:19 CEST
Update - We estimate the remaining backlog to be cleared by 4-5pm UTC. Other than that, everything is back to normal operations. Thank you for your patience.
Oct 20, 17:03 CEST
Update - The measurements data backlog has been cleared (section "Performance"), while trace processing is still lagging. If current performance keeps up, we expect the outstanding traces to be processed in the next hours. If anything in this prediction changes, we will update you with the new information.
Oct 20, 16:46 CEST
Update - System performance is still not back to 100 percent but seems to have stabilized. Backlogs still need quite some time to catch up, we will keep you posted.
Oct 20, 16:18 CEST
Monitoring - Stability is still not fully there, but incoming data is processed and the backlog is slowly shrinking. We keep monitoring the situation and keep you updated.
Oct 20, 15:56 CEST
Identified - We are currently experiencing a partial outage of our hosting infrastructure. We are in contact with our hosting partner to resolve the issue.
Oct 20, 15:21 CEST

Oct 19, 2026

No incidents reported.

Oct 18, 2026

No incidents reported.

Oct 17, 2026

No incidents reported.

Oct 16, 2026

MySQL primary database server under extreme load and not responding
Postmortem - Read details
Oct 16, 17:16 CEST
Resolved - Database is responsive again.
Oct 16, 16:33 CEST
Identified - A maintenance query rolled out during a deployment caused more load than expected, overloading the server. The query was aborted and is now being rolled back, still taking time to process. We hopefully expect the process to be completed in a few minutes.
Oct 16, 16:10 CEST
Update - We are continuing to investigate this issue.
Oct 16, 15:53 CEST
Investigating - We are currently investigating this issue.
Oct 16, 15:53 CEST

Oct 15, 2026

No incidents reported.

Oct 14, 2026

No incidents reported.

Oct 13, 2026

No incidents reported.

Oct 12, 2026

No incidents reported.

Oct 11, 2026

No incidents reported.

Oct 10, 2026

No incidents reported.

Oct 9, 2026

Trace ingest pipeline slowed down
Resolved - Trace processing speeds are back to normal. The backlog is currently processed and will be fully caught within the next 30-60 minutes.
Oct 9, 18:15 CEST
Monitoring - We confirmed the I/O latency issues and are working on a quick solution. Processing speed has already improved and the backlog is no longer growing. We are monitoring the situation and keep you updated of any changes to the situation.
Oct 9, 18:00 CEST
Investigating - Trace processing is currently delayed. We suspect degraded I/O performance on our servers and are working with our hosting provider to investigate.
Oct 9, 16:52 CEST

Oct 8, 2026

No incidents reported.

Oct 7, 2026

No incidents reported.

Oct 6, 2026

No incidents reported.

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