All Systems Operational

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We are sharing planned and unplanned service disruptions of the Tideways Performance Monitoring and Profiling service here. If you are experiencing problems or want to inquire about ongoing problems please write to support@tideways.com.

Uptime over the past 90 days. View historical uptime.
Ingest / Data Collection Operational
90 days ago
99.97 % uptime
Today
User Interface Operational
90 days ago
99.99 % uptime
Today
Ecosystem Operational
90 days ago
100.0 % uptime
Today
Third-Party APIs Operational
Recurly API Operational
Recurly Webhooks Operational
Slack Apps/Integrations/APIs Operational
Stripe API Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Jul 7, 2026

No incidents reported today.

Jul 6, 2026
Data processing outage
Resolved - All queues have fully caught up, no delays remain.
Jul 6, 20:11 CEST
Monitoring - The trace queue still needs some time to fully catch up. We'll keep monitoring the situation and will update you as it progresses.
Jul 6, 18:10 CEST
Update - Measurement data has caught up and is now up to date. Trace data is still delayed by roughly 30-45 minutes. We're continuing to work on increasing processing throughput, but it may take some time before traces fully catch up as well.
Jul 6, 17:51 CEST
Identified - We've identified the root cause: elevated write latency on one of our OpenSearch nodes is causing the processing backlog. We're working with our hosting provider to resolve it and will post updates as we have them.
Jul 6, 16:15 CEST
Investigating - We are currently investigating an issue regarding our data collection queues, leading to memory shortages. This might also involve error message in our UI.
Jul 6, 15:45 CEST
Jul 5, 2026

No incidents reported.

Jul 4, 2026

No incidents reported.

Jul 3, 2026

No incidents reported.

Jul 2, 2026

No incidents reported.

Jul 1, 2026

No incidents reported.

Jun 30, 2026

No incidents reported.

Jun 29, 2026

No incidents reported.

Jun 28, 2026

No incidents reported.

Jun 27, 2026

No incidents reported.

Jun 26, 2026

No incidents reported.

Jun 25, 2026

No incidents reported.

Jun 24, 2026

No incidents reported.

Jun 23, 2026

No incidents reported.

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