All Systems Operational

About This Site

We are sharing planned and unplanned service disruptions of the Tideways Performance Monitoring and Profiling service here. If you are experiencing problems or want to inquire about ongoing problems please write to support@tideways.com.

Ingest / Data Collection Operational
User Interface Operational
Ecosystem Operational
Third-Party APIs Operational
Recurly API Operational
Recurly Webhooks Operational
Slack Apps/Integrations/APIs Operational
Stripe API Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

Oct 9, 2026

Resolved - Trace processing speeds are back to normal. The backlog is currently processed and will be fully caught within the next 30-60 minutes.
Oct 9, 18:15 CEST
Monitoring - We confirmed the I/O latency issues and are working on a quick solution. Processing speed has already improved and the backlog is no longer growing. We are monitoring the situation and keep you updated of any changes to the situation.
Oct 9, 18:00 CEST
Investigating - Trace processing is currently delayed. We suspect degraded I/O performance on our servers and are working with our hosting provider to investigate.
Oct 9, 16:52 CEST

Oct 8, 2026

No incidents reported.

Oct 7, 2026

No incidents reported.

Oct 6, 2026

No incidents reported.

Oct 5, 2026

No incidents reported.

Oct 4, 2026

No incidents reported.

Oct 3, 2026

No incidents reported.

Oct 2, 2026

No incidents reported.

Oct 1, 2026

No incidents reported.

Sep 30, 2026

No incidents reported.

Sep 29, 2026

No incidents reported.

Sep 28, 2026

No incidents reported.

Sep 27, 2026

No incidents reported.

Sep 26, 2026

No incidents reported.

Sep 25, 2026

No incidents reported.