Some systems are experiencing issues

About This Site

We are sharing planned and unplanned service disruptions of the Tideways Performance Monitoring and Profiling service here. If you are experiencing problems or want to inquire about ongoing problems please write to support@tideways.com.

Past Incidents

Wednesday 26th August 2020

Loadbalancer down

Our loadbalancer is currently not reachable, making tideways.com app and data ingest unavailable. We are investigating.

Edit 11:57: Hoster informed us server has to be restarted due to hardware malfunction. We are looking to get it up within a few minutes.

Edit 12:06: Rebooting is taking longer than usual, it should have been through already, the hosters platform team could not yet specifiy why. We will get an update as soon as the issue is known.

Edit 12:08: Loadbalancer is back online now. We will now investigate with the hoster what happened and how we can avoid this in the future.

Tuesday 25th August 2020

Packages on S3 Mirror of RPM repository changed GPG keys

We performed a large migration of the RPM repository yesterday and in the process activated a mirror script to synchronize the new RPM repository to the old location to make the migration smooth for existing installations. In the process we realized that our mirroring script has a bug where adding the old GPG key invalidates the checksums stored in the metadata files. As such your downloads of the old YUM repository will fail with this error:

[Errno -1] Package does not match intended download.

You can workaround this by changing to the new repository directly, modify the /etc/yum.repos.d/tideways.repo to point the baseurl to:

https://packages.tideways.com/yum-packages-main/

Additionally import the new GPG Key:

rpm --import https://bintray.com/user/downloadSubjectPublicKey?username=tideways

We are working on fixing the mirror script to generate the right metadata to avoid this error within the day.

Edit August 26th, 11:35 We have pushed the RPM repository to S3 again with the old publishing mechanism to restore it to the original state, signed with the old GPG Key. The installation should now work again so that we can working on fixing the mirror script without pressure.

Monday 24th August 2020

No incidents reported

Sunday 23rd August 2020

No incidents reported

Saturday 22nd August 2020

No incidents reported

Friday 21st August 2020

No incidents reported

Thursday 20th August 2020

No incidents reported

Wednesday 19th August 2020

Experience Slowness

We are experiencing slowness due to unusually high load on our data ingestion and looking into the problem.

Edit 10:34 We have identified the problem about an hour ago and deployed a temporary fix, that is holding up for now. We are currently working on a permanent solution that will prevent this issue to require manual interference in the future.