Partial Outage Data Center

Incident Report for Tideways

Resolved

All queues have caught up. Data is up-to-date and everything is operational.
Posted Oct 20, 2026 - 18:19 CEST

Update

We estimate the remaining backlog to be cleared by 4-5pm UTC. Other than that, everything is back to normal operations. Thank you for your patience.
Posted Oct 20, 2026 - 17:03 CEST

Update

The measurements data backlog has been cleared (section "Performance"), while trace processing is still lagging. If current performance keeps up, we expect the outstanding traces to be processed in the next hours. If anything in this prediction changes, we will update you with the new information.
Posted Oct 20, 2026 - 16:46 CEST

Update

System performance is still not back to 100 percent but seems to have stabilized. Backlogs still need quite some time to catch up, we will keep you posted.
Posted Oct 20, 2026 - 16:18 CEST

Monitoring

Stability is still not fully there, but incoming data is processed and the backlog is slowly shrinking. We keep monitoring the situation and keep you updated.
Posted Oct 20, 2026 - 15:56 CEST

Identified

We are currently experiencing a partial outage of our hosting infrastructure. We are in contact with our hosting partner to resolve the issue.
Posted Oct 20, 2026 - 15:21 CEST
This incident affected: Ingest / Data Collection and User Interface.